Terms of Service

Last Updated: December 19, 2025

Welcome to Inflowence. By accessing or using our service, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. The Agreement

This Terms of Service ("Agreement"), along with the policies linked below, constitutes a legally binding contract between Inflowence ("we," "us," or "our") and you, the business entity or representative accessing our services ("Customer," "you").

1.1 Incorporation by Reference

To maintain clarity and specific compliance for our multi-channel communication tools, the following policies are incorporated by reference into this Agreement. By agreeing to these Terms, you acknowledge that you have read, understood, and agree to be bound by:

1.2 Hierarchy of Documents

In the event of a direct conflict between these Terms of Service and a specialized policy (e.g., the Messaging Compliance Policy), the specialized policy shall govern the specific subject matter addressed therein.

2. Acceptance of Terms

By accessing Inflowence, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this service.

3. Eligible Customers and Geographic Scope

3.1 Eligibility and Geographic Limitations

The Services are offered solely to businesses and individuals located in the United States and Canada. The Services are not intended for, and may not be used by, entities or individuals located in the European Union, the European Economic Area, the United Kingdom, or Switzerland, nor by any person subject to the data protection laws of those jurisdictions.

By accessing or using the Services, you represent and warrant that you are located in the United States or Canada and are not accessing the Services from any restricted jurisdiction. We reserve the right to refuse service, suspend accounts, or terminate access where use of the Services would result in non-compliance with applicable laws or regulations outside the United States or Canada.

4. Compliance & Policies

Your use of Inflowence is subject to our core Terms as well as our specialized compliance policies. These policies provide detailed requirements for specific features and communication channels:

Communication Compliance

  • Messaging Compliance Policy - Required reading for all users sending SMS, email, or social media messages. Covers TCPA, 10DLC, CAN-SPAM, and Meta messaging requirements.
  • Voice & AI Disclosure Policy - Mandatory for users utilizing our AI voice agents, including but not limited to the AI phone receptionist, AI triage, and AI lead qualification assistants. Covers call recording disclosure, two-party consent requirements, and AI identification obligations.

Platform Usage

  • Acceptable Use Policy - Defines prohibited activities, quality thresholds, and enforcement. Violations may result in immediate account termination.

Important: These policies are legally binding and incorporated into this Agreement. Failure to comply with any of these policies constitutes a breach of these Terms.

5. Description of Service

Inflowence provides marketing automation, communication management, and AI-powered tools for home service contractors. Our service acts as an intermediary for various communication channels including SMS, voice calls, email, and social media direct messages.

6. Third-Party Service Dependency

Inflowence relies on third-party services including:

  • GoHighLevel (GHL) for CRM and automation
  • Amazon Web Services (AWS) for infrastructure and email delivery
  • Meta Platforms for social media integrations
  • Other service providers listed in our Subprocessors List

Important: Service availability and functionality may be affected by these third-party providers. Inflowence is not liable for disruptions, suspensions, or limitations imposed by these providers, including but not limited to:

  • Account suspensions by Meta for policy violations
  • AWS SES restrictions due to bounce or complaint rates
  • GoHighLevel service interruptions or policy enforcement

7. Agency Clause

By using Inflowence, you grant us the authority to:

  • Send messages on your behalf through connected communication channels
  • Access and manage your connected social media accounts
  • Process and store data related to your business operations
  • Implement AI asistants that interact with your customers

You represent and warrant that you have all necessary rights and permissions to grant this authority.

8. User Responsibilities

8.1 Downstream Liability

You are solely responsible for:

  • Ensuring all communications sent through Inflowence comply with applicable laws
  • Obtaining proper consent from recipients before initiating contact
  • Compliance with all relevant regulations (TCPA, CAN-SPAM, CCPA, and other applicable US state laws)
  • The content and accuracy of all messages, posts, and communications

8.2 Compliance Requirements

You must comply with:

8.3 Prohibited Activities

You may not:

  • Use the service for any illegal purpose
  • Send unsolicited or "cold" messages without proper consent
  • Violate any third-party rights
  • Attempt to circumvent our systems or security measures
  • Resell or redistribute the service without authorization

9. Account Suspension and Termination

Inflowence reserves the right to immediately suspend or terminate your account if:

  • You violate these Terms or any related policies
  • Your usage threatens our infrastructure or reputation with service providers
  • Your AWS bounce rate exceeds 5% or complaint rate exceeds 0.1%
  • You engage in spam, abuse, or prohibited activities
  • Required by law or third-party providers

Termination may occur without prior notice and without refund in cases of policy violations.

10. Billing and Payments

  • All fees are as described on our pricing page
  • Subscriptions auto-renew unless cancelled
  • Certain fees are non-refundable as described in our Refund Policy
  • We reserve the right to change pricing with notice

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Inflowence IS PROVIDED "AS-IS" WITHOUT WARRANTIES OF ANY KIND
  • WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM
  • WE ARE NOT LIABLE FOR AI "HALLUCINATIONS" OR INACCURATE AI RESPONSES
  • WE ARE NOT LIABLE FOR THIRD-PARTY SERVICE INTERRUPTIONS OR POLICY ENFORCEMENT

12. AI Services Disclaimer

Inflowence provides AI-powered voice reception and automation tools:

  • AI responses are generated automatically and may contain inaccuracies
  • You are responsible for reviewing and approving AI assistant logic and responses
  • We are not liable for commitments, contracts, or misinformation provided by AI receptionists
  • You must ensure AI assistants comply with all disclosure requirements in our Voice & AI Disclosure

13. Data and Privacy

Your use of Inflowence is also governed by our Privacy Policy. For B2B customers, the Data Processing Addendum applies.

14. Intellectual Property

All content, features, and functionality of Inflowence are owned by us or our licensors and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the service.

15. Indemnification

You agree to indemnify and hold Inflowence harmless from any claims, damages, or expenses arising from:

  • Your use of the service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Communications sent through your account

16. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via:

  • Email notification to your account
  • Notice on our website
  • In-app notification

Continued use after changes constitutes acceptance of the modified Terms.

17. Governing Law

These Terms are governed by the laws of the United States and the State of [Your State], without regard to conflict of law provisions.

18. Dispute Resolution

Any disputes arising from these Terms or your use of Inflowence shall be resolved through:

  1. Good faith negotiation
  2. Binding arbitration if negotiation fails
  3. Small claims court for qualifying claims

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, and other referenced policies, constitute the entire agreement between you and Inflowence.

Contact Us

If you have questions about these Terms, please contact us:

By using Inflowence, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.