Terms of Service

Effective Date: April 18, 2026

These Terms govern your use of Inflowence, a product of Donald Lee Vaughn Jr, DBA GrowLocal — a US-EIN-registered sole proprietorship ("Company," "we," "us," "our"). By accessing or using our service, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. The Agreement

This Terms of Service ("Agreement"), along with the policies linked below, constitutes a legally binding contract between Inflowence ("we," "us," or "our") and you, the business entity or representative accessing our services ("Customer," "you").

1.1 Incorporation by Reference

To maintain clarity and specific compliance for our multi-channel communication tools, the following policies are incorporated by reference into this Agreement. By agreeing to these Terms, you acknowledge that you have read, understood, and agree to be bound by:

1.2 Hierarchy of Documents

In the event of a direct conflict between these Terms of Service and a specialized policy (e.g., the Messaging Compliance Policy), the specialized policy shall govern the specific subject matter addressed therein.

2. Acceptance of Terms

By accessing Inflowence, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this service.

3. Eligible Customers and Geographic Scope

3.1 Eligibility and Geographic Limitations

The Services are offered solely to businesses (including sole proprietorships, LLCs, corporations, partnerships, and other business entities) located in the United States and Canada, acting in a business capacity. The Services are not offered to consumers (natural persons acting for personal, family, or household purposes) and are not intended for, and may not be used by, entities or individuals located in the European Union, the European Economic Area, the United Kingdom, or Switzerland as end-users of the Services.

By accessing or using the Services, you represent and warrant that (i) you are a business located in the United States or Canada, (ii) you are acting in a business capacity and not as a consumer, and (iii) the person accepting these Terms has authority to bind the business. We reserve the right to refuse service, suspend accounts, or terminate access where these representations are inaccurate or where use of the Services would result in non-compliance with applicable laws or regulations.

4. Compliance & Policies

Your use of Inflowence is subject to our core Terms as well as our specialized compliance policies. These policies provide detailed requirements for specific features and communication channels:

Communication Compliance

  • Messaging Compliance Policy - Required reading for all users sending SMS, email, or social media messages. Covers TCPA, 10DLC, CAN-SPAM, and Meta messaging requirements.
  • Voice & AI Disclosure Policy - Mandatory for users utilizing our AI voice agents, including but not limited to the AI phone receptionist, AI triage, and AI lead qualification assistants. Covers call recording disclosure, two-party consent requirements, and AI identification obligations.

Platform Usage

  • Acceptable Use Policy - Defines prohibited activities, quality thresholds, and enforcement. Violations may result in immediate account termination.

Important: These policies are legally binding and incorporated into this Agreement. Failure to comply with any of these policies constitutes a breach of these Terms.

4A. SMS Messaging

Program description. Donald Lee Vaughn Jr, DBA GrowLocal (operating the Inflowence product) sends SMS messages to subscribers who have opted in through the chat widget on Inflowence. Messages fall into two categories:

  • Transactional / non-marketing: appointment reminders, booking confirmations, lead follow-ups, and service / account notifications.
  • Marketing: special offers, discounts, and service updates.

Subscribers consent to each category separately via distinct opt-in checkboxes and may opt in to one, both, or neither. Consent to receive marketing SMS is not a condition of any purchase, and your form submission will be processed whether or not the marketing consent box is checked.

Prior express written consent (47 CFR § 64.1200(f)(9)). By checking the marketing SMS consent box, you acknowledge and agree, in a signed written agreement for purposes of 47 CFR § 64.1200(f)(9), that (i) Donald Lee Vaughn Jr, DBA GrowLocal may deliver autodialed and/or prerecorded-voice telemarketing messages to the telephone number you provided, and (ii) you are not required to provide this consent as a condition of purchasing any property, goods, or services.

Cancellation and support. You can cancel the SMS service at any time. Just text "STOP" to +1 (602) 755-7345. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@inflowence.ai or +1 (602) 755-7345.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

Message & data rates. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Supported carriers. Our SMS program is supported by all major U.S. wireless carriers (AT&T, T-Mobile, Verizon, and most regional carriers).

Age. You must be 18 or older to participate.

If you have any questions regarding privacy, please read our privacy policy: Privacy Policy.

5. Description of Service

Inflowence provides marketing automation, communication management, and AI-powered tools for home service contractors. Our service acts as an intermediary for various communication channels including SMS, voice calls, email, and social media direct messages.

6. Third-Party Service Dependency

Inflowence relies on third-party services including:

  • GoHighLevel (GHL) for CRM and automation
  • Amazon Web Services (AWS) for infrastructure and email delivery
  • Meta Platforms for social media integrations
  • Other service providers listed in our Subprocessors List

Important: Service availability and functionality may be affected by these third-party providers. Inflowence is not liable for disruptions, suspensions, or limitations imposed by these providers, including but not limited to:

  • Account suspensions by Meta for policy violations
  • AWS SES restrictions due to bounce or complaint rates
  • GoHighLevel service interruptions or policy enforcement

7. Agency Clause

By using Inflowence, you grant us the authority to:

  • Send messages on your behalf through connected communication channels
  • Access and manage your connected social media accounts
  • Process and store data related to your business operations
  • Implement AI assistants that interact with your customers

You represent and warrant that you have all necessary rights and permissions to grant this authority.

8. User Responsibilities

8.1 Downstream Liability

You are solely responsible for:

  • Ensuring all communications sent through Inflowence comply with applicable laws
  • Obtaining proper consent from recipients before initiating contact
  • Compliance with all relevant regulations (TCPA, CAN-SPAM, CCPA, and other applicable US state laws)
  • The content and accuracy of all messages, posts, and communications

8.2 Compliance Requirements

You must comply with:

8.3 Prohibited Activities

You may not:

  • Use the service for any illegal purpose
  • Send unsolicited or "cold" messages without proper consent
  • Violate any third-party rights
  • Attempt to circumvent our systems or security measures
  • Resell or redistribute the service without authorization

9. Account Suspension and Termination

9.1 Termination for Cause

Inflowence reserves the right to immediately suspend or terminate your account if:

  • You violate these Terms or any related policies
  • Your usage threatens our infrastructure or reputation with service providers
  • Your AWS bounce rate exceeds 5% or complaint rate exceeds 0.1%
  • You engage in spam, abuse, or prohibited activities
  • Required by law or third-party providers

Termination for cause may occur without prior notice and without refund.

9.2 Right to Refuse Service; Termination for Convenience

Inflowence reserves the right, in its sole discretion and without liability, to:

  • Refuse service to any prospective customer, or decline to activate, provision, or onboard any account, for any reason or no reason, including without limitation where we determine the prospective use is not a good fit for our Services, presents undue risk, or conflicts with our business interests.
  • Terminate or decline to renew any existing account for convenience upon thirty (30) days' written notice to the account email on file. In the event of such termination, we will refund any prepaid fees attributable to the unused portion of the then-current billing term on a pro-rata basis. No refund is owed for usage-based charges already incurred or for fees paid under §9.1 (Termination for Cause).

We are not required to provide a reason for exercising our rights under this §9.2. This Section does not limit any other termination right we have under these Terms, at law, or in equity.

10. Billing and Payments

  • All fees are as described on our pricing page
  • Subscriptions auto-renew unless cancelled
  • Certain fees are non-refundable as described in our Refund Policy
  • We reserve the right to change pricing with notice

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Inflowence IS PROVIDED "AS-IS" WITHOUT WARRANTIES OF ANY KIND
  • WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRIOR TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100.00)
  • WE ARE NOT LIABLE FOR AI "HALLUCINATIONS" OR INACCURATE AI RESPONSES
  • WE ARE NOT LIABLE FOR THIRD-PARTY SERVICE INTERRUPTIONS OR POLICY ENFORCEMENT

Carve-outs. The caps and exclusions in this Section 11 do not apply to, and shall not limit, liability arising from: (i) a party's gross negligence, willful misconduct, or fraud; (ii) a party's indemnification obligations under Section 15; (iii) a party's infringement or misappropriation of the other party's intellectual property rights; (iv) a party's breach of its confidentiality obligations; or (v) any liability that cannot be limited or excluded under applicable law.

12. AI Services Disclaimer

Inflowence provides AI-powered voice reception and automation tools:

  • AI responses are generated automatically and may contain inaccuracies
  • You are responsible for reviewing and approving AI assistant logic and responses
  • We are not liable for commitments, contracts, or misinformation provided by AI receptionists
  • You must ensure AI assistants comply with all disclosure requirements in our Voice & AI Disclosure

13. Data and Privacy

Your use of Inflowence is also governed by our Privacy Policy. For B2B customers, the Data Processing Addendum applies.

14. Intellectual Property

All content, features, and functionality of Inflowence are owned by us or our licensors and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the service.

15. Indemnification

You agree to indemnify and hold Inflowence harmless from any claims, damages, or expenses arising from:

  • Your use of the service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Communications sent through your account

16. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via:

  • Email notification to your account
  • Notice on our website
  • In-app notification

Continued use after changes constitutes acceptance of the modified Terms.

17. Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law provisions. The Services are offered to US and Canadian customers; Delaware law applies regardless of the Company's place of operation.

18. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

Any dispute arising from these Terms or your use of Inflowence shall be resolved through the following process, in order:

  1. Good-faith negotiation between the parties for a period of at least 30 days.
  2. Binding arbitration, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (the Services are offered only to businesses under Section 3.1, so the Commercial Arbitration Rules apply), with the seat of arbitration in Wilmington, Delaware. Judgment on the award may be entered in any court of competent jurisdiction.
  3. Small claims court, for qualifying individual claims that fall within the jurisdictional limits of such court.

JURY TRIAL WAIVER. YOU AND THE COMPANY EACH KNOWINGLY, VOLUNTARILY, AND INTENTIONALLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES.

CLASS-ACTION WAIVER. YOU AND THE COMPANY EACH AGREE THAT ANY CLAIM MAY BE BROUGHT ONLY IN THE PARTY'S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. IF THIS CLASS-ACTION WAIVER IS HELD UNENFORCEABLE AS TO ANY CLAIM, THEN THAT CLAIM SHALL BE SEVERED FROM ARBITRATION AND PROCEED IN COURT, WHILE ALL OTHER CLAIMS SHALL REMAIN IN ARBITRATION.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, Acceptable Use Policy, and other referenced policies, constitute the entire agreement between you and Inflowence.

Contact Us

If you have questions about these Terms, please contact us:

By using Inflowence, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.