Refund & Cancellation Policy

1. Subscription Billing

Inflowence services are billed on a recurring basis (monthly or annually). You may cancel your subscription at any time via the billing portal. Cancellations will take effect at the end of the current billing cycle. Except as provided in Section 2 (30-Day Money-Back Guarantee), we do not offer pro-rated refunds for partial months of service.

2. 30-Day Money-Back Guarantee

If Customer is not satisfied with the Services for any reason, Customer may cancel and request a refund within thirty (30) days of the initial activation of Customer's first paid plan. Upon a timely request, Inflowence will refund in full: (a) the subscription fees paid for the initial billing period of the activated plan (monthly or annual); and (b) the one-time onboarding fee paid for the activated products. Upon issuance of the refund, the applicable subscription (monthly or annual) is cancelled and access to the Services ends immediately. After the thirty (30)-day period, this guarantee no longer applies and the standard terms of this policy govern.

The guarantee applies once per Customer or business entity and only to the Customer's first paid activation. Plan changes by existing customers — including switching from monthly to annual billing — are not a new activation and do not qualify for this guarantee. It does not extend to usage-based and pass-through charges under Section 4 (carrier fees, AI usage credits, wallet balances), white-label configuration fees, or migration and consulting fees for work already performed. Refunds are issued to the original payment method. To request a refund under this Section, contact support@inflowence.ai within the thirty (30)-day period.

3. Non-Refundable One-Time Fees

Except as provided in Section 2 (30-Day Money-Back Guarantee), the following fees are non-refundable once payment is processed, as they cover immediate labor and resource allocation:

Implementation Fees: Any fees associated with implementing or configuring your account.

Onboarding Fees: Fees for training, strategy sessions, or account configuration.

White-Label Configuration Fees: Any costs related to domain or brand configuration.

Migration & Consulting Fees: Fees for data migration, data imports, or custom strategy engagements are non-refundable once work begins.

4. Usage-Based Fees & Credits

Inflowence acts as a pass-through for third-party communication costs. The following are non-refundable:

Carrier Fees: Charges for SMS, MMS, and Voice minutes.

AI Usage Credits: Credits purchased for AI assistant processing or transcription.

Wallet Balances: Any pre-paid balances for communication "topping up" are non-refundable and carry no cash value. Wallet balances and prepaid credits may expire per the terms of Customer's plan and are forfeited upon account closure.

5. Chargebacks & Disputes

By using Inflowence, you agree to contact our support team to resolve billing issues before initiating a bank dispute. Accounts that initiate a chargeback for valid non-refundable fees (as defined above) may be subject to immediate termination. We reserve the right to recover card-network and processor fees we actually incur as a result of a chargeback, consistent with applicable card-network rules and law.

6. Service Suspension

7. Plan Changes

Plan downgrades take effect at the end of the current billing cycle. No pro-rated refund is issued for the difference in the current period. Data exceeding the lower plan's limits may be archived or restricted upon downgrade. Switching billing intervals (including monthly to annual) or changing plans for an already-active product does not incur a new onboarding fee; onboarding fees are charged only on the first activation of a product.

8. Trials

Where a trial is offered, a valid payment method is required to begin the trial, but no charges are assessed during the trial period, and the trial does not automatically convert to a paid subscription. The trial is cancelled automatically at the end of the trial period. To continue using the Services after the trial period ends, Customer must affirmatively activate a paid plan. If no paid plan is activated, access to trial features will end at the close of the trial period and no charges will be assessed to the payment method on file.

Activation. At any time during or after the trial period, Customer may affirmatively activate a paid plan. Activating a paid plan constitutes Customer's affirmative acceptance of the selected plan and authorization to charge the payment method on file for that plan going forward — including any applicable one-time onboarding fee (see Section 3) and recurring subscription charges until cancelled.

Trial usage limits. Trial usage may be subject to limits (for example, included voice minutes). The Services may pause automatically when a limit is reached; activating a paid plan removes trial limits.

One trial per customer or business entity; extensions are granted at Inflowence's sole discretion. Because the trial does not automatically convert to a paid subscription, automatic-renewal statutes such as the California Automatic Renewal Law (Bus. & Prof. Code § 17602) do not apply to the trial itself.

9. Taxes & International Charges

Sales tax is added where required by law and is non-refundable even if the underlying charge is refunded. Pricing is in U.S. dollars unless otherwise stated; Customer is responsible for any currency-conversion costs and international banking fees imposed by Customer's financial institution.

Contact Us

For billing questions or cancellation requests:

Email: support@inflowence.ai

Billing Portal: Available through your account settings

By using Inflowence, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.